At CocoaMills, we deal in FMCG and consumable food products. Due to the nature of these products, we currently do not accept returns once the order has been delivered.

If you face any issue with your order, please contact us at hello@cocoamills.com and our team will assist you in resolving it at the earliest.

Damaged, Missing or Incorrect Items

Please inspect your order immediately upon delivery. If you receive a damaged, defective, missing, or incorrect item, kindly contact us within 48 hours of delivery so we can review and resolve the issue promptly.

To help us process your request faster, please share:

• Order details

• Images/videos of the product

• Unboxing/unpacking video or photos

You can send all details to hello@cocoamills.com

Non-Returnable Items

We do not accept returns or exchanges for:

• Food and consumable products

• Opened or used items

• Customized or special-order products

• Sale or discounted items

• Gift cards

Exchanges

Exchanges are only applicable in cases where the wrong or damaged product has been delivered. Once the issue is verified, our team will arrange for a replacement or suitable resolution.